Tenant Information
What documents do I need when applying?
Typically, you'll need photo identification, proof of income, rental history, and personal or professional references.
How do I report a maintenance issue?
Maintenance requests can be submitted through our online Maintenance Request form or by contacting our property management team.
What should I do if I need an urgent repair?
If you experience an emergency repair outside business hours, contact the appropriate emergency service if necessary and notify our office as soon as possible.
Can I keep a pet in my rental property?
Pets may be permitted depending on the property and the owner's approval. Please speak with our property management team before bringing a pet into the property.
Can I make changes to the property?
Any alterations, including painting, installing fixtures, or making improvements, require written approval from the property owner before any work begins.
How much notice do I need to give before vacating?
The required notice period is outlined in your tenancy agreement and must comply with Queensland tenancy legislation.
What happens at routine inspections?
Routine inspections are conducted periodically to ensure the property is being well maintained. You'll receive advance notice before any inspection takes place.
Who do I contact if I have questions about my tenancy?
Our friendly property management team is here to help. Contact us during business hours for assistance with your tenancy, maintenance, or general enquiries.